RETURN POLICY

1. Our Commitment

We want you to be completely happy with your purchase. If something is not right, we are here to help. This Return Policy explains how returns, exchanges, and refunds work for products purchased through our websites, including barrel-and-stone.com and bourbonados.com.

2. Return Window

You have 180 days from the date of delivery to initiate a return for most products. If 180 days have passed since your delivery, we are unfortunately unable to offer a return or refund.

3. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• The item must be unused, unwashed, and in the same condition you received it
• The item must be in its original packaging, if applicable
• You must have proof of purchase (order confirmation email, receipt, or order number)

3.1 Non-Returnable Items

The following items are not eligible for return:

• Items that have been worn, washed, altered, or damaged by the customer
• Custom or personalized items (unless they arrive damaged or defective)
• Gift cards
• Items marked as final sale at the time of purchase

4. Damaged or Defective Items

If your item arrives damaged, defective, or if you received the wrong product, please contact us within 14 days of delivery at support@barrel-and-stone.com. Please include your order number and a photo of the issue. We will work with you to resolve the problem promptly, which may include sending a replacement at no additional cost or issuing a full refund including return shipping.

5. How to Start a Return

To initiate a return, please follow these steps:

1. Contact us by email at support@barrel-and-stone.com with your order number and the reason for the return.
2. We will confirm your return eligibility and provide you with a return shipping address.
3. Pack the item securely in its original packaging (if available) and ship it to the address provided.
4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Important: Please do not send items back without contacting us first. Returns sent without prior authorization may not be processed.

6. Return Shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item. Original shipping charges are non-refundable.

Exception: If your item arrived damaged, defective, or was the wrong product due to our error, we will cover the cost of return shipping or provide a prepaid return label.

7. Refunds

Once your return is received and inspected, we will send you an email confirming whether your refund has been approved.

If approved, you may choose to receive your refund as:

• A refund to your original payment method (credit card, PayPal, etc.), or
• Store credit for future purchases on our websites

Refunds to your original payment method will be processed within 5 to 10 business days. Depending on your bank or credit card provider, it may take an additional billing cycle for the refund to appear on your statement.

7.1 Partial Refunds

In certain situations, only partial refunds may be granted:

• Items that show signs of use, are not in their original condition, or are missing components for reasons not due to our error
• Items returned more than 180 days after delivery

8. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at support@barrel-and-stone.com. We will do our best to accommodate exchanges based on product availability. If the replacement item is a different price, we will charge or refund the difference accordingly.

9. T-Shirts and Apparel

Our T-shirts and apparel are produced through our print-on-demand partner, Printify, and may ship separately from other products. The same return window and eligibility requirements apply. If you receive a T-shirt with a printing defect, incorrect design, or wrong size due to a fulfillment error, please contact us with a photo and we will send a replacement or issue a full refund at no cost to you.

Because these items are printed to order, please double-check your size selection before placing your order. Slight variations in color between what you see on screen and the actual printed product are normal due to differences in monitors and printing processes. These variations are not considered defects.

10. Wooden Whiskey Cups, Drinkware, and Other Physical Products

All physical products, including wooden whiskey cups and other drinkware or accessories, should be inspected upon delivery. If an item arrives damaged or defective due to shipping or a manufacturing issue, please contact us within 14 days of delivery with photos of the issue (including the packaging, if relevant). We will arrange a replacement or full refund, including any return shipping costs.

For returns that are not related to damage or defects (for example, you changed your mind), the item must be unused and returned in its original packaging. The customer is responsible for return shipping costs.

Please note that wooden products are made from natural materials and may have slight variations in grain, color, and texture. These characteristics are part of the natural beauty of the product and are not considered defects.

11. Late or Missing Refunds

If you have not received a refund after the expected processing time:

1. Check your bank account or credit card statement again, as some institutions take additional time to post refunds.
2. Contact your credit card company or bank, as there is often a processing period before a refund is officially posted.
3. If you have done both of the above and still have not received your refund, please contact us at support@barrel-and-stone.com and we will look into it for you.

12. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@barrel-and-stone.com. If the order has not yet been shipped or sent to our fulfillment partner for production, we will cancel it and issue a full refund. Once an order has shipped or entered production, it cannot be cancelled and will need to follow the standard return process.

13. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on our websites with an updated “Last Updated” date. The policy in effect at the time of your purchase will apply to that order.

14. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: support@barrel-and-stone.com

Mail:
Barrel & Stone, LLC
11552 US HWY 15-501 N STE 202 PMB# 117
Chapel Hill, NC  27517
United States